How can we help?
Frequently Asked Questions

Whether your question has been asked before or is brand-new to us, we're happy to assist. Start with our Frequently Asked Questions, below.

Contact Us
FAQs
CUSTOMER SERVICE
Open/Close
Do I have to sign a contract?

Yes, a professional monitoring contract is required in order to sign up for service. We offer a 3-year agreement which helps keep our equipment costs low. We do not offer a self-monitoring option at this time.

Open/Close
What does data privacy mean to BrightSuite?

We believe what happens in your home should remain private, which is why we go to great lengths to protect your personal, confidential data. That includes everything from your transaction details and passwords, to data transmitted by your system sensors and cameras.

Open/Close
Does owning a home security system reduce your home insurance premium?

Many BrightSuite customers report savings of up to 20% on their homeowners insurance – contact your insurance provider to see what type of benefits you could receive by installing a smart home security system.

Open/Close
Is my home system under warranty?

Your system comes with a one-year manufacturer's warranty, on top of BrightSuite's 90-day product and service warranty.

Open/Close
Is BrightSuite licensed in the state of Virginia?

BrightSuite services are licensed in the state of Virginia under VA DCJS ID#: 11-17252

SYSTEM & SETUP
Open/Close
How does my home system communicate?

Your control panel is built with multiple wireless radios and a cellular module, for dual path communication through in-home Wi-Fi and LTE. Your system can communicate up to 100 feet from panel to sensor, which keeps it connected even when the power goes out, giving you peace of mind that you're still protected.

Open/Close
How will my home system be monitored?

Unlike traditional systems that typically only alert you if the alarm goes off, our systems monitor the activity across your home's sensors 24/7, whether your system is armed or not. This means your system can be useful in both emergency and non-emergency events.

All the signals from the security system are sent over a dedicated secure cellular connection for fast and reliable communication. In the event of an emergency, that signal is instantly sent to a Central Monitoring Station, managed by BrightSuite, and staffed 24/7 by professional monitoring personnel. The trained staff members receive these real-time alarm signals from the system, and immediately dispatch emergency response.

Non-emergency alerts are processed by BrightSuite and sent out based on the rules that you define during system setup. For example, you may choose to receive an alert when the front door opens between 12-2pm so you know that your dog walker showed up.

Open/Close
How many notifications will I receive from my home system?

BrightSuite's Always-On technology keeps you notified of any activity you deem important, whether your system is armed or not. This means you can receive notifications when a door or window is opened, if a medicine or liquor cabinet is opened, when someone disarms the system, or even adjusts the thermostat. These can be sent to you as a push notification, text message, or email, depending on your preference.

Some notifications, such as system arming, low batteries and loss of system communication will be set up for you by default—our support team will be happy to help you customize them depending on what you’re most interested in.

Open/Close
Can I assign multiple user codes?

Yes. Your panel can support up to 242 user codes to handle all your household members, and whoever else you decide should have access to your home or business (relatives, trusted employees, etc.) Each designated user will be able to arm and disarm the system with their individual code, and you can set specific permissions for each user – for instance, so that kids can remotely lock doors but not adjust the thermostat.

Open/Close
Where can I download the BrightSuite mobile app?

Download our Android and iOS (iPhone, iPad and Apple Watch) here:

AndroidiOS
Open/Close
Will my BrightSuite system need an alarm system permit?

Alarm system permit laws vary greatly between towns and jurisdictions, so we recommend that you check with your local municipality to determine whether any licenses or permits are required. Permitting happens after installation, so once you’ve received your permit please send your permit number and any other relevant information to support@brightsuite.com or give our support team a call.

Open/Close
Who should I contact in the event of a false alarm at my home?

If you experience a false alarm at your location, please give our monitoring station a call at 800-932-3822. We’ll verify your identity with your verbal passcode, and will then quickly cancel any emergency services that have been dispatched.

Open/Close
What happens if I’m in a duress situation at home?

While we hope that never happens, your system has a built-in feature called a “Duress Code” specifically for situations like this. For more information, or to set up a code, please contact our customer support team.

HARDWARE
Open/Close
Is my BrightSuite system hard-wired or wireless?

Your system is completely wireless, communicating through in-home Wi-Fi and LTE. No wires or holes in your home, no wires to cut or disable, no landline necessary. Your system emits a wireless transmission that will notify your alarm monitoring company, using technology similar to that of your cell phone.

Open/Close
What kinds of video cameras are offered?

BrightSuite works with indoor and outdoor, wired and wireless, and fixed video cameras, all of which can send live video and recorded clips right to your phone. You'll get the benefit of intelligent clip capture, instant video alerts, anytime mobile access and real-time streaming. With the newest cameras offering features like 1080p HD quality recording, automatic people/animal/vehicle detection, and night vision, you’ll have better visibility into your home.

Open/Close
Will my pets trigger my motion sensors?

Pets that are under 40lbs will not trigger your motion sensors. To avoid false alarms triggered by larger pets, we suggest you follow the recommendations provided to you with your security system and avoid placing sensors in high-traffic areas that your pets typically visit.

Open/Close
What kind of batteries do I need for all the sensors around my home?

Please visit the product page for the piece of equipment in need of a new battery. The type and number of batteries required for each individual product will be show in the Details section.

Open/Close
How do I order additional equipment from BrightSuite?

To order additional products, simply log into your BrightSuite account, and navigate to the All Products page. Choose your products, add to cart, and check out as normal. As with your initial BrightSuite system, the items that you purchase will determine whether you can set it up yourself, or if you’ll need to schedule one of our licensed Professional Installers to set it up for you.

Note: your service plan will automatically update on your next billing cycle if you purchase an item in a higher service plan.

INSTALLATION & INTEGRATION
Open/Close
Can I integrate my z-wave equipment with my BrightSuite system?

BrightSuite is, more than likely, compatible with and able to support your existing z-wave equipment. We keep a list of all currently supported equipment on our Works With page, and also in the below FAQs. We’ll update these lists based on changing specifications and added models, so check back to get the latest information.

Open/Close
What are my installation options?

We offer professional installation for all of our products, and certain products also come with an option for easy self-setup. Your product choice will determine which installation method you’ll need to use, but whether you rely on our network of professional installers, or handle it yourself, you’ll be up and running in no time.

Have a question about installation? Please contact us—we’ll be happy to help.

Open/Close
What smart speakers and audio systems are compatible with BrightSuite?

Here is a list of all smart speakers, voice assistants, and audio systems that are currently compatible with BrightSuite. We’ll keep this list up to date as we add new models, so check back for updates:

  • Amazon Alexa
  • Google Home
  • Siri Shortcuts on Apple iOS devices
  • Sonos® Wireless Speakers

Note: Support may be limited for products not sold directly by BrightSuite. For maximum support and compatibility, consider purchasing your audio system as part of your BrightSuite system—or contact our support team for help in connecting / configuring any aftermarket products.

Open/Close
What smart thermostats are compatible with BrightSuite?

Here is a list of all smart thermostats that are currently compatible with BrightSuite. We’ll keep this list up to date as we add new models, so check back for updates:

  • Stelpro Line Voltage (STZW402, Version 01.06+)
  • Trane Z-Wave Thermostat (TZEMT400AB32MAA)
  • Z-Wave Communicating Thermostat (TBZ48D and TZ45D)
  • Linear Thermostat (GC-TBZ48)
  • Radio Thermostat CT110 (Z-Wave FW v10.6+ with Thermostat FW v01.01+)
  • Radio Thermostat CT32 (Z-Wave FW v10.6+ with Thermostat FW v01.02+)

Note: Support may be limited for products not sold directly by BrightSuite. For maximum support and compatibility, consider purchasing your audio system as part of your BrightSuite system—or contact our support team for help in connecting / configuring any aftermarket products.

Open/Close
What smart lighting products are compatible with BrightSuite?

Here is a list of all light switches, light bulbs, and plug-in light modules that are currently compatible with BrightSuite. We’ll keep this list up to date as we add new models, so check back for updates:

  • Leviton
    • Plug-in Dimmer with Z-Wave (DZPD3)
    • Plug-in Outlet with Z-Wave (DZPA1)
    • Switch with Z-Wave (DZ156)
    • Dimmer with Z-Wave (DZ6HD)
  • Jasco
    • In-Wall Switch (14318)
    • Dimmer Toggle (14322, 14296)
    • In-Wall Dimmer (14321)
    • Enbrighten Smart LED Bulb (39723)
  • GoControl
    • In-Wall Switch (WS15Z5-1)
    • In-Wall Dimmer (WD500Z5-1)
    • 3-Way Wall/Dimmer Switch (WT00Z5-1)
    • Smart LED Light Bulb (LB60Z-1)
  • Linear
    • PS15Z-2
    • PD300Z-2
  • GE
    • 28167
    • 28169
    • On/Off Switch 14291
    • 14295
    • 14292
    • Dimmer Switch 14294
  • Zipato
    • RGBW LED Bulb Gen 1 (RGBWE27ZWUS)

Note: Support may be limited for products not sold directly by BrightSuite. For maximum support and compatibility, consider purchasing your smart lighting products as part of your BrightSuite system—or contact our support team for help in connecting / configuring any aftermarket products.

Open/Close
What Smart Locks are compatible with BrightSuite?

Currently, most popular Z-Wave locks on the market are compatible with BrightSuite. We sellYale smart locks because of certain features we want you to experience (such as temporary time gated access codes for visitors). Here is a list of all models that currently work BrightSuite. We’llkeep this list up to date as we add new models, so check back for updates:

  • Kwikset
    • 888 (Z-Wave Plus Version)
    • 910 (Z-Wave and Z-Wave Plus Version)
    • 914 (Z-Wave and Z-Wave Plus Version)
    • 916 Touchscreen (Z-Wave and Z-Wave Plus Version)
    • Obsidian (Z-Wave Plus Version)
  • Kwikset Lever Locks
    • 912 (Z-Wave and Z-Wave Plus Version)
  • Schlage
    • BE468
    • BE469 (only models manufactured after 4/21/2014)
  • Yale
    • Real Living Assure SL (YRD256 Z-Wave Plus)
    • Real Living Touchscreen (YRD226 Z-Wave)
    • Real Living Push Button (YRD216 Z-Wave)
    • Real Living B1L Push Button
    • Real Living T1L Touchscreen
  • Yale
    • Assure Z-Wave Touchscreen (YRL256)
    • Assure Z-Wave Push Button (YRL236)
    • Real Living Push Button (YRL210)
    • Real Living Touchscreen (YRL220)
    • Real Living Interconnected Push Button (YRC216 Z-Wave)
    • Real Living Interconnected Touchscreen (YRC226 Z-Wave)
    • Real Living Interconnected Keyless Touchscreen (YRC256 Z-Wave)

Note: Support may be limited for products not sold directly by BrightSuite. For maximum support and compatibility, consider purchasing your smart locks as part of your BrightSuite system—or contact our support team for help in connecting / configuring any aftermarket products.

Open/Close
What water management and irrigation systems are compatible with BrightSuite?

Here is a list of all water shutoff valves and connected irrigation controllers that are currently compatible with BrightSuite. We’ll keep this list up to date as we add new models, so check backfor updates:

  • DynaQuip Water Valve (Typically Named: Watercop)
  • FortrezZ Water Valve (WV-01)
  • Rachio Smart Sprinkler Controller
  • Rain Bird Irrigation Controller

Note: Support may be limited for products not sold directly by BrightSuite. For maximum support and compatibility, consider purchasing your irrigation system as part of your BrightSuite system—or contact our support team for help in connecting / configuring any aftermarket products.

Contact Us
Reach us by phone or email::
Monday – Friday: 9:00AM – 9:00PM
Saturday – 8:00AM – 5:00PM
(833) 374-8637
Or send us a message: