FAQs
Customer Service
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Do I have to sign a contract?

Yes, a professional monitoring contract is required in order to sign up for service. We offer 1, 3, and 5-year options so that you can pick the term and price structure that works best for you. We do not offer a self-monitoring option at this time.

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What does data privacy mean to BrightSuite?

We believe what happens in your home should remain private, which is why we go to great lengths to protect your personal, confidential data. That includes everything from your transaction details and passwords, to data transmitted to us by your system sensors and cameras.

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Does owning a home security system reduce your home insurance premium?

Many BrightSuite customers report savings of up to 20% on their homeowners insurance – contact your insurance provider to see what type of benefits you could receive by installing a smart home security system.

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Is my home system under warranty?

Your system comes with a one-year manufacturer's warranty, on top of BrightSuite's 90-day product and service warranty.

System & Setup
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How does my home system communicate?

Your control panel is built with multiple wireless radios and a cellular module, for dual path communication through in-home Wi-Fi and LTE. Your system can communicate up to 100 feet from panel to sensor, which keeps it connected even when the power goes out, giving you peace of mind that you're still protected.

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How will my home system be monitored?

Unlike traditional systems that typically only alert you if the alarm goes off, our systems monitor the activity across your home's sensors 24/7, whether your system is armed or not. This means your system can be useful in both emergency and non-emergency events.

All the signals from the security system are sent over a dedicated secure cellular connection for fast and reliable communication. In the event of an emergency, that signal is instantly sent to a Central Monitoring Station, managed by BrightSuite, and staffed 24/7 by professional monitoring personnel. The trained staff members receive these real-time alarm signals from the system, and immediately dispatch emergency response.

Non-emergency alerts are processed by BrightSuite and sent out based on the rules that you define during system setup. For example, you may choose to receive an alert when the front door opens between 12-2pm so you know that your dog walker showed up.

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How many notifications will I receive from my home system?

BrightSuite's Always-On Technology keeps you notified of any activity you deem important, whether your system is armed or not. This means you can receive text or email notifications when a door or window is opened, if a medicine or liquor cabinet is opened, when someone disarms the system, or even adjusts the thermostat. You can choose to get as many—or as few—alerts as you like.

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Can I assign multiple user codes?

Yes. Your panel can support up to 242 user codes to handle all your household members, and whoever else you decide should have access to your home (relatives, trusted employees, etc.) Each designated user will be able to arm and disarm the system with their individual code, and you can set specific permissions for each user – for instance, so that kids can remotely lock doors but not adjust the thermostat.

Hardware
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Is my BrightSuite system hard-wired or wireless?

Your system is completely wireless, communicating through in-home Wi-Fi and LTE. No wires or holes in your home, no wires to cut or disable, no landline necessary. Your system emits a wireless transmission that will notify your alarm monitoring company, using technology similar to that of your cell phone.

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What kinds of video cameras are offered?

BrightSuite works with indoor and outdoor, wired and wireless, and fixed video cameras, all of which can send live video and recorded clips right to your phone. You'll get the benefit of intelligent clip capture, instant video alerts, anytime mobile access and real-time streaming. With the newest cameras offering features like 720p HD quality recording, pan/tilt, and night vision, our customer support team can help you determine the camera that's right for you.

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Will my pets trigger my motion sensors?

Pets that are under 40lbs will not trigger your motion sensors. To avoid false alarms triggered by larger pets, we suggest you follow the recommendations provided to you with your security system and avoid placing sensors in high-traffic areas that your pets typically visit.

Installation & Integration
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Can I integrate my z-wave equipment with my BrightSuite system?

BrightSuite is, more than likely, compatible with and able to support your existing z-wave equipment. However, due to ever-changing specifications, we suggest contacting our customer support team for information and recommendations.

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What are my installation options?

Our network of providers offers a choice of installation options from self-installation to full service professional installation.

If you're tech-savvy, you may feel comfortable installing a pre-configured system, which includes a self-setup kit and professional monitoring. But don't worry if you're not technically inclined, we have Authorized Service Providers across the country who offer full professional installation.

The choice is really up to you. You'll get a great system either way.

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Does my Alexa or Google Home connect to my home system?

Your Alexa or Google Home device, along with a wide variety of other devices, can integrate with your smart home system to help make your way of living that much easier. Connect with devices such as your smartphone, tablet, or Apple Watch, and stream your security videos on your Apple TV and Amazon Fire TV.